The Water Damage Restoration Process

SERVPRO of Bay St. Louis/Diamondhead has a well trained team and advanced equipment to restore your home or business after a water loss of any size. Even though each water damage event is a little different from the last, we follow the same process that has been proven to provide great results! 

Inspection: We always start with sending a production manager to the property to asses the damage. This helps us fully understand the severity of the damage, note any hazards, determine what can be restored, and come up with a plan. 

Water Removal: The work begins with extracting the water to reduce the spread of damage and drying time. Our pumps can remove hundreds or thousands of gallons of water.

Removing Damaged Material: If any material cannot be restored, we will communicate that to the property owner and then remove it to expedite the drying process. 

Cleaning and Deodorization: Water damage often leads to a need of cleaning and deodorizing floors, furniture, etc. Our team has specially formulated products, equipment, and techniques to insurer quality results. 

Drying: Once the majority of the water is removed, we bring in equipment to remove the water that you can not see. The main benefit is to bring materials in the space back to their normal moisture level. 

Monitoring: During the drying process, our technicians will visit your property daily to make sure things are properly drying and to make changes as needed. 

Water or Flood Damage?
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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.